Account Ownership Policy

A workspace generally belongs to the customer, company, organization, or legal entity that created, paid for, or controls the workspace.

Business data entered into a workspace generally belongs to the customer or organization, not an individual employee user.

Workspace admins may manage users, access, workspace settings, and content depending on available features.

Customers are responsible for keeping admin access current.

If an employee leaves an organization, the customer is responsible for removing or updating that user’s access.

If the departing user was the only admin, KM Consulting may require verification before transferring access.

KM Consulting may not be able to resolve ownership disputes without documentation.

KM Consulting may request:

• proof of business ownership
• billing records
• domain ownership
• written authorization
• government identification
• employment verification
• corporate records
• other reasonable evidence

KM Consulting may temporarily restrict ownership changes while reviewing a dispute.

The billing contact is not always the workspace owner.

KM Consulting may consider workspace activity, company domain, billing information, written agreements, and other evidence when reviewing ownership.

KM Consulting may transfer ownership or admin control after receiving reasonable verification.

Questions may be sent to info@consultingkm.org.